What our Customers say...
Wonderful job. Very professional workers. I felt safe with them in my home. Would highly recommend. I love my new "rec room"!
I wanted to share with you how pleases - actually, delighted - I was with the job your cleanup crew did on our basement during the last two weeks.
From the moment they arrived, Erica and Andre were as caring and considerate as they were thoroughly professional. Each day they worked here, they arrived promptly and worked very, very hard. Our basement contained 40 years worth of accumulated junk (ans a few treasures). They went through all of it with me, bagged and carried away what I wanted to dispose of, and carefully cleaned the rest. They wrapped in plastic everything I decided to keep, laid down plastic on the dirt floor of our (until now, hardly used) adjacent coal cellar, and moved and wrapped stuff there, so that now we have a neatly organized, protected storage locker...and a clean empty basement. And, of course, they cleaned and freshened all the shelves as well as the walls and floor, using a substance that smells delicious (!), so there is no evidence of smoke that had filled our basement during the fire that burned through part of our front porch. It's not "Like it never even happened." - it's BETTER than it ever was!
Throughout the entire process, Erica and Andre (and also Cree, Nick and Anthony, for one day each) remained friendly and positive... and made what could have been a tearful and traumatic experience for me not only bearable, but actually enjoyable. They are excellent representatives of SERVPRO, and they confirmed that I chose wisely when I asked my insurance representative to contact SERVPRO of Media for the mitigation work. I am immensely grateful.
They deserve the highest praise. (Please share my letter with them...and, if you can, give them a bonus. They've earned it.)
I would like to thank SERVPRO and all the people that were here cleaning our cafe. I know this was not an easy job, since the previous owners did not do well in the cleaning department. However, from your help, Danielle, Antwon and all the other members of your team, transformed this cafe into a wonderful usable space.
There is no way we would have been able to accomplish this without your help.
Feel Free to pass this along to whomever needs to know. I will certainly not hesitate to recommend or use SERVPRO again in the future if needs arise.
Again, thanks for all of your help!